Privacy Policy

Effective from: 01.04.2025

Last updated: 01.04.2025

General

Spinando ("the Company," "we," "us," or "our") complies with relevant gambling regulations requiring the collection and processing of players’ data. This enables us to provide gaming services, manage player accounts, and meet legal obligations.

By creating a Player Account on Spinando's Website, you consent to this Privacy Policy. If you do not agree with any part of this Policy or are unwilling to provide the required personal data, you must discontinue the use of our services.

This Policy constitutes an agreement between you and Spinando. We may periodically revise it. Although we strive to inform users about updates, we recommend that you review the Policy regularly. Continued use of the Website after changes implies your acceptance.

Information We Collect

We may collect and process the following personal data:

Registration Details: Information submitted during sign-up (e.g., full name, date of birth, email address, phone number).
Correspondence: Communication via email, live chat, or contact forms.
Transaction History: Records of all deposits, withdrawals, and bets.
Website Logins & Details: Data such as IP address, GeoIP location, browser and device details, access logs, and activity history.
Verification Documents: Required documentation for account validation or compliance checks (e.g., ID scans, payment proof, bank statements).
Survey Responses: Any voluntary information provided via surveys or customer satisfaction forms.

How We Use Your Information

Personal data is used to:

Process deposits, withdrawals, and gameplay transactions.
Provide full access to Spinando’s services and features.
Verify identity as required by law or our security protocols.
Deliver customer support.
Send marketing messages (only if you opt in).
Fulfill legal obligations such as AML/CFT compliance.
Detect, prevent, and investigate fraud or abuse of our services.
Perform analytical research and customer insights (with anonymized data).

Marketing Communication

If you consent, we may use your contact information to send marketing updates from Spinando and selected partners. You can opt out anytime by:

Updating your communication preferences in your account.
Contacting customer support at [email protected].

If you win a prize or contest, you agree that your first name and/or nickname may be used for promotional purposes unless prohibited by law.

Obtaining Personal Information

We only collect data with your knowledge and consent. However, certain data may be collected automatically when interacting with our Website. We may also obtain information from trusted third-party providers for purposes such as fraud prevention or compliance.

Information may be shared with third parties solely under this Privacy Policy and applicable data protection regulations.

Data Recipients

We may share your data:

Within the Spinando corporate structure, including parent companies and affiliates.
With contracted third parties for data processing (e.g., hosting, payment, security).
With staff whose roles require data access (Customer Support, Payments, Anti-Fraud), subject to confidentiality agreements.

Releasing Data to Third Parties

We do not sell or rent personal information. However, we may disclose data:

To comply with legal or regulatory obligations.
For fraud investigation and prevention.
To fulfill marketing or service delivery via authorized third-party providers.
During business reorganizations (e.g., mergers, acquisitions).

Spinando is not responsible for the privacy practices of third-party websites, even if they are linked from our site.

Data Retention

You or Spinando may close your account at any time. Personal data will be retained only as long as necessary to comply with legal, regulatory, and financial obligations, typically for at least five (5) years from the date of the last transaction.

Anonymized data may be stored for analytical or marketing purposes. All retained personal data is safeguarded and used solely for the purposes of compliance and investigation.

Security of Your Data

Spinando takes appropriate technical and organizational measures to protect your data under data protection laws. These measures include access controls, encryption, and secure storage.

You are responsible for safeguarding your login credentials. We recommend activating two-factor authentication (2FA) for enhanced security.

Cookie Policy

Our Website uses cookies and related technologies to:

Enable core site functions (Required Cookies).
Enhance user experience and remember settings (Functional Cookies).
Track the effectiveness of advertising (Advertising Cookies).

You can manage or turn off cookies through your browser settings, but doing so may limit the features of some websites. We also use third-party cookies, subject to strict privacy agreements, for analytics and promotional purposes.

If you have any questions regarding this Privacy Policy or your data, contact our support team at [email protected].

By using the Spinando Website, you confirm that you have read, understood, and agreed to this Privacy Policy.