Frequently Asked Questions

It’s simple! Click the “Sign Up” button at the top of the homepage, fill in your email, password, preferred currency, and accept our Terms & Conditions and Privacy Policy. Once submitted, your account will be ready to go. You can start playing right away.

Click “Forgot Password” on the login page, enter your registered email, and follow the link in the recovery email we send. If you don’t see the email, check your spam folder. Still having trouble? Reach out to our support team for help.

No. Each player is allowed only one account. Multiple accounts violate our Terms and may result in account suspension or forfeiture of winnings.

Once you log in, your current currency will be displayed next to the language button. This also reflects your account balance. Click the arrow to choose a different currency from the available list.

Log in and go to the “Deposit” section. Select your preferred method—Visa, Mastercard, e-wallets, or cryptocurrencies—then follow the steps to complete your transaction.

We accept Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Litecoin (LTC), Dogecoin (DOGE), Bitcoin Cash (BCH), and Tether (USDT). Just select your coin, generate a deposit address, and send the funds from your wallet. Deposits are confirmed after one network confirmation has been received.

Crypto transactions can take time depending on network traffic. If your deposit hasn’t arrived within one hour, or if a bank transfer is delayed, please contact support with the transaction details.

Go to “Withdraw” in your account menu, select your preferred method, enter the amount, and submit the request. Please note that you may be required to complete identity verification before making your first withdrawal.

The minimum withdrawal is €10 or its equivalent. The maximums vary: €4,000/day, €16,000/week, and €50,000/month, unless otherwise stated in promotional terms or for VIP players.

Most are processed within hours. Crypto transactions are usually fast; however, fiat withdrawals may take up to 3 business days, depending on your provider and bank.

Spinando doesn’t charge internal fees, but third-party providers (such as banks and crypto wallets) may apply their own.

Bonuses are extra funds or free spins awarded as part of promotions. Each bonus has specific wagering requirements that must be fulfilled before any associated winnings can be withdrawn.

After logging in, go to “My Account” - “Bonuses” to view all active offers and their wagering status.

Make a qualifying deposit (e.g., €20), tick the bonus box before confirming the transaction, and the bonus will be added instantly.

Not all games contribute equally. Slots typically count 100%, while live games and table games may contribute a lower percentage. Check our Bonus Terms for full details.

Wagering requirements vary depending on the offer. Please check the promo details or contact support if you have any questions.

Absolutely. All Spinando games are crypto-compatible. Just choose your currency and play. Balances may display in EUR for gameplay purposes, but winnings are credited back in your crypto.

Yes! Most slots offer demo mode. Click “Demo” on the game thumbnail to play for fun without using real money.

Refresh the page or log out and back in. If the problem persists, contact support with the game name and time of the issue.

100%. All games are powered by certified Random Number Generator (RNG) software and come from licensed, audited providers.

Yes. We use advanced encryption and industry-standard security protocols to keep your data secure at all times.

Absolutely. All payment transactions are encrypted, and we work with trusted payment partners to ensure secure processing.

Use a strong, unique password and enable two-factor authentication (2FA) for added security. Never share your login details.

Yes, for verification. To comply with Know Your Customer (KYC) regulations, you may need to provide identification, proof of address, or a screenshot of your payment method.

Cooling off is a short break (1 day to 6 months); you’ll still have account access but won’t be able to deposit or claim bonuses. Self-exclusion fully blocks account access for a set period or permanently.

Yes. Contact support to request permanent closure. Once completed, your access will be revoked, and your remaining balance will be handled in accordance with our Terms.

Yes. Check all options in Responsible Gambling section of Personal Account. Contact our support team. Decreasing limits takes effect immediately, but increasing them may require a delay for your safety.