Responsible Gaming
General
Gambling at an online casino should always be a form of entertainment. However, a small percentage of players may lose control over their gambling habits. It is important to understand that gambling should never be seen as a source of income or a way to recover from financial difficulties.
Players are encouraged to monitor the time and money spent on the website. If gambling begins to interfere with daily life or financial stability, we strongly recommend taking preventive steps such as setting Personal Limits, initiating Self-Exclusion, or seeking assistance from professional support organizations.
Personal Limits
Players may set various personal limits on their accounts to manage their gambling behavior. Limits can be adjusted at any time. Decreases in limits are applied immediately, while increases take effect only after email confirmation and after the expiration of the previous limit of the same type.
Available Personal Limits include:
Deposit Limit. Restricts the amount you can deposit on a daily, weekly, or monthly basis.
Loss Limit. Limits the amount of losses permitted over a day, week, or month. Note that the loss is calculated based on the initial deposit, not on winnings.
Wager Limit. Limits the total amount of wagers placed in a defined period.
Cooling-Off Limit. Temporarily restricts access to your account. During this time, deposits and participation in promotions are disabled, though withdrawals remain available. Your account will automatically reactivate once the period expires.
Self-Exclusion Limit. Temporarily deactivates your account for a specified period of time. You will not be able to access your account, deposit, or withdraw funds during this period. The account will automatically be reactivated once the set duration ends.
Session limit. This limit sets the duration of each gaming session. Once the limit is reached, you will be automatically logged out. The limit can range from 6 to 1,000,000 minutes.
To set or modify your limits, please contact our support team at [email protected].
Self-Exclusion by Request
You may also request exclusion from the Website for a definite or indefinite period by contacting our support team. Upon your request, we will block access to your account and make sure that you no longer receive promotional communications.
If you self-exclude, you will not be able to access your account or withdraw remaining funds directly. Please contact [email protected] to initiate a withdrawal of any remaining balance. Verification procedures may still be in effect before a withdrawal is processed.
External Help
For further support, players are encouraged to seek help from the following independent organizations:
Protection of Minors
Spinando strictly prohibits access to the Website by individuals under the age of 18. The Casino actively uses available tools and procedures, including identity verification, to prevent underage gambling.
Despite our best efforts, the open nature of the Internet may allow underage users to access gambling platforms. We therefore urge parents to use parental control software to block access to such content. Recommended software includes:
